- L1-L2-L3 Support
Trouble Ticketing - Simplified !
L1 to L2 to L3.
Seamless transition from L1 to L2 to L3.
Who's TicketsBoard for?
TicketsBoard is aimed at Providers of IT-enabled Tools and Products, so that effective and seamless Incident Management support can be provided to their End users.
TicketsBoard is also aimed at Mid-market Businesses who are looking for Cost savings without compromising traceability.
System Providers
TicketsBoard simplifies Incident management
for Providers of IT-enabled Services,
and makes it more Cost-effective.
Mid-market Businesses
TicketsBoard makes transfers, escalations,
and tracking of L1/ L2/ L3 Tickets
seamless for Business Users.
Why choose TicketsBoard?
-
TicketsBoard primarily enables two benefits for its Users:
- Easy-to-use end-to-end coverage, and
- Single tool with no integrations, driving down costs.
End-to-end Workflow
TicketsBoard covers the full L1-L2-L3 workflow seamlessly in one single tool, with greater controls.
Simplified
moves
TicketsBoard enables super-easy Transfers & Escalations of Trouble tickets across Teams.
L3 Tickets using Agile PM
TicketsBoard supports Agile planning & delivery of L3 Tickets, with instant Project Health assessments.
Super-easy Governance
Intuitive reporting of Trouble Tickets spanning L1-L2-L3, and across Channels & Teams.
Drive Cost Efficiency
End-to-end workflow means no additional tools. Automation drives down Support team needs.
Solution:
L1-L2-L3 Tickets managed via a seamless workflow.
End-to-end workflow to handle Tickets at different Support levels, and sourced from different channels.
Coupled with Kanban Boards for easy Governance, and Agile PM for L3 Management.
L1 Tickets
Basic Issues &
troubleshooting
L2 Tickets
Deeper issues
& Product fixes
L3 Tickets
Enhancements via Projects
Kanban Boards
Intuitive L1/ L2/ L3 Governance
Agile PM
Agile Planning
& Execution
What we offer?
Providers
Effective Control and Governance.
Seamless allocation
Easy Ticket transfers
Simplified Governance
Provider-initiated Engagement on TicketsBoard
Provider Admin to Sign up
Provider Team Invitation & Signups
Invite Business
Entity Admin
Business Support Team signup & start
Businesses
Tickets Traceability across L1-L2-L3.
Automated allocations
Kanban view of Tickets
Executive Governance
Business-initiated Engagement on TicketsBoard
Business Admin to Sign up
Business search for Providers
Business expresses interest in Provider
Provider accepts Business interest
Connect with us!
Contact us today, to learn how TicketsBoard can support your Business.
